Refund and Returns Policy

 

1. All Sales Are Final
   We do not accept returns or exchanges for any reason other than a verified product defect.

2. Defective or Damaged Items
   If an item arrives defective or damaged, you must notify us within 7 days of delivery.
   Required:
   • Order number
   • Description of the issue
   • Photos showing the defect or damage
   Email: [email protected]

3. Approval Process
   Once your claim is reviewed and approved, we will issue either:
   • A replacement of the same item (subject to availability), or
   • A full refund to the original payment method.

4. Non-Returnable Items
   • All non-defective products
   • Items damaged by misuse, neglect, or improper care
   • Any item reported after the 7-day window

5. Refund Processing Time
   Approved refunds typically take 3–7 business days to appear on your statement, depending on your bank.

6. Shipping Costs
   • If the product is confirmed defective, Momohealth LLC covers all return shipping (if a return is necessary).
   • No other return shipping is covered.

7. Order Cancellations
   Orders cannot be cancelled after they have been shipped.

For questions or support:
[email protected]

 

Effective Date: November 14, 2025